Returns & Exchanges
At Passione Toscana, we strive to ensure every artisanal product arrives in perfect condition; however, due to the perishable nature of our food items, we offer a specialized resolution process for damaged or incorrect deliveries.
Report the Issue
Contact our customer support within 48 hours of delivery if you receive a damaged, expired, or incorrect product, including your order number and clear photos.
Verification Process
Our quality control team will review your claim and the provided photographic evidence to verify the condition of the Tuscan specialties received.
Return or Disposal
For non-perishable goods, we will provide a prepaid shipping label; for perishable items like fresh cheeses or truffles, we will advise on safe disposal rather than a return.
Refund or Replacement
Once your claim is approved, we will immediately initiate a full refund to your original payment method or ship a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing